Category: "Stories"

Insurance Company Changes

Stories

Well folks, it happened again!  Yes, I was yet again a victim of my long name not being supported by an insurance company this time.  Because my wife and I had to switch home owners and auto policies to another provider we had to locate a new agent and in the process we found our new agent and he started to do all his paperwork.  Well doing the home owners policy was pretty straight-forward and uneventful.  Then we started on the automobile policies to be setup.  Turns out that this new company did not provide enough characters to support both our last names, so the agent had to go with the second last name "Madden" to start with.

He then called the insurance company and stated he registered me under Steven Madden even though my full name isn't shown.  He ended up speaking to two people and finally we thought that we could get it all squared away.  Well, it took about 4 times to repeat what it has to be setup with even though the person on the other line had my NC DMV records right in front of her with all 4 of my names shown.  She actually needed my agent to spell it out to her repeatedly.  I'm like, are you serious?

Well, about an hour and a half later, I got both the policies switched over and using the correct names, but it almost took an act of congress to get it completed.  Talk about a complete waste of time for something so simple that should just be supported!

And the fight goes on.  Stay tuned folks, as I've got some more updates coming on what I've been trying to get done.  -- Steve

Hospital Name Issue Response to complaint

Stories

I rcently spoke to someone at one of the hospitals we go to about our name issue and while the meeting went pretty well and sounded promising, here is the response we received.  I have blackened out the name to protect their identity as the issue is not necessarily with them, but with who provides their software.  Click here for letter

Steve

List of Markets with name issues

Stories, Market

Here is a list of markets that we have had issues with.  Do you have others to share?

  1. Town Hall - Registry of Deeds, Tax Records - Unable to support names with a space in them. Unable to support long names - Tax Records - our name is listed as MaddenMekkelsen because our last last name is Madden.  Don't you just love it?
  2. Cable Company - Had to drop off Mekkelsen, too long
  3. Wireless Telephone - Lost the last 2 characters of my name (Mekkelsen Madd)
  4. Local Bank - Changed their card name length as of 2012 and reduced it to 21 characters making us change our name on the card and losing one of our last names or making just our first name an initial "S".  So now both cards will have S Mekkelsen Madden. :-(
  5. Pain Clinic (associated with local hospital) - Unable to support the space in our last names.  Had to put both names together as one "MekkelsenMadden".  They say the server doesn't allow spaces as it is an AS400.  They couldn't even add a dash between them either.

That's all I can think of right now.  Will add to it as I recall the others. :-)

 Remember when posting to leave the organization name out of your comments.  Just list what they are as I have above.

Our move to Lenoir, NC - a visit to the Town Hall

Stories

Here is one story for you.  My wife Sherri and I moved from NH to NC almost 8 years ago and purchased a beautiful red brick house sitting on 5 acres of land.  Granted, most of the land is a hill, but we still love our house none-the-less.  So, like any home owner has to do, we go to the town hall and register our property and get ourself into their system so we can pay our taxes on the property.  Pretty straight-forward right?  Well, in order for them to register our names in their system, they didn't have enough space for the last name for both our last names and their system didn't allow any spaces.  So they have to hyphenate our names, even though legally, it isn't hyphenated.

So, instead of causing trouble at the time we went along with their foolish ways of doing things and then they said oh, wait a minute, we don't have enough room to put both your last names even with the hypen in it.  My response, being a software engineer said..."excuse me?? what do you mean you don't have enough room for our name?"  She then said, we'll have to put your last name as Madden and drop the Mekkelsen.  Of course we were not too happy about that either, so we asked for a manager to come over.  He looked at the system and said, we do have room but we have to hyphenate the name.  After arguing with him about what our real legal name is for about 30 minutes, we finally gave in and said fine, whatever, as long as you plan to make changes to support our legal last name sometime in the future.  He agreed, and well, it's 8 years later and still nothing.  Guess it's time to stir up some trouble at the town hall!  :p

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